Here are some FAQs you might ask;
- What is the difference between the different add-ons?
The different add-ons offered by Forwardme vary in price and the service that they provide. The Security Tape add-on, for example, ensures that the package will not be opened and anything was taken from it during transit. The Express Mailout add-on speeds up the process of preparing the package for shipping.
- What are the benefits of each add-on?
Add-ons will make each shipment unique! You can customize your package as you wish with these add-ons. They will provide you with quality-of-life services.
- When should I use an add-on?
Add-ons should be used when the package needs special handling or when an extra level of security is required. For example, the Fragile Sticker add-on can be used when shipping a fragile item that may be damaged during transit. The Insurance add-on can be used to protect the contents of a package in case of damage or loss.
- Can I buy insurance for items that are not shipped through Forwardme?
No, we cannot provide insurance for the packages that are not shipped from Forwardme.
- What if my item is lost or damaged during shipping?
If an item is lost or damaged during shipping, the insurance add-on may provide compensation for the loss or damage. In order to get compensation, we will file a claim on your behalf. Please contact our Customer Support team for more information.
- What should I do if my package got lost in transit?
If you bought parcel insurance, we will file a claim, and handle all the paperwork on your behalf. All you need is to sit back and relax. The claims process is completely on us.
- I will ship my package with a major courier service, do I need insurance?
You might need to buy insurance even though we are only working with major shipping carriers. This will allow us to assist you with any kind of damage to the product.
- Do I need to pay too much for the insurance?
No! You don’t have to pay too much for the insurance. The insurance cost is $3 for every $100 worth of package. You can
- How will I know if my add-ons have been applied to my order?
You will be able to see the add-ons that you have purchased on the Order Summary page, before you checkout. The add-ons will be applied to your order once it has been prepared for shipping. Moreover, if you want to be sure about the add-ons you can request a photo of your package, and we can provide it to you.
- Why should use add-ons?
With these add-ons, you can save on shipping from the United States which will make your shipping cost-effective.