This Website is provided by:

Forwardme.com - 604 Carson Dr, Bear DE, 19701 USA

Owner contact email: support@forwardme.com

Information about this Website

These Terms and Conditions (hereinafter referred to as "Terms") govern:

• the use of this Website, ForwardMe.com (hereinafter referred to as "this Website" or "the Service"), and,
• any other related Agreement or legal relationship with ForwardMe in a legally binding way.

Capitalized words are defined in the relevant dedicated section of this document or upon their first appearance.

The User (hereinafter also referred to as "You" or "Your") must read this document carefully and in its entirety before using the Service. By accessing or using the Service, You agree to be bound by these Terms. If You do not agree to all the terms and conditions of this agreement, then You may not access the Website or use any services.  

This Website is provided by: ForwardMe 604 Carson Dr. Bear, DE 19701 USA Owner contact email: support@forwardme.com

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1. Information about this Website and Our Services

ForwardMe offers international package and mail forwarding services, along with package consolidation services, originating from the U.S. to numerous countries throughout the world.

When You successfully sign up for an account, You will receive a dedicated U.S. address and a unique suite number where You can receive Your packages and mail. When ForwardMe receives a package addressed to You at our facility, we will notify You (typically via email and through Your account interface) and post the package details on Your ForwardMe Account landing page. After You have utilized the services available with Your account (which may include, but are not limited to, package inspection, content photography, or special handling requests), completed all necessary customs forms accurately, and selected Your preferred shipping carrier and service level, we will send the package to Your designated address in Your home country in strict accordance with Your instructions and subject to these Terms.

ForwardMe offers three (3) distinct types of accounts:

• A Free Account: With a Free Account, Your shipment will generally be sent to You in the same package that we receive it in, without consolidation. Storage limitations apply.
• Premium Membership: This membership, available with options for an annual fee or month-to-month invoicing, allows You, upon Your request, to have multiple packages consolidated into a new, single box. This service can substantially reduce Your international shipping costs. Premium members typically benefit from extended free storage periods compared to Free Accounts.
• VIP Membership: Our VIP Membership includes all the benefits of Premium Membership and often provides for even longer free storage periods, potentially dedicated customer support, and other exclusive features or benefits as may be detailed on this Website or communicated to VIP members from time to time.

Specific features, fees, and storage allowances for each account type are further detailed on this Website and are subject to change.

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2. What the User Should Know at a Glance

• Age Restriction: Usage of this Website and the Service is age-restricted. To access and use this Website and its Service, the User must be an adult under applicable law in their jurisdiction and in the State of Delaware, USA (generally, 18 years of age or older).
• Consumer Applicability: Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers (natural persons acting for purposes outside their trade, business, craft, or profession) or to those Users that do not qualify as Consumers (Business Users). Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
• Right of Withdrawal (European Consumers): The right of withdrawal (also commonly called the right of cancellation in the UK) only applies to European Consumers, as further detailed in the "User Rights" section.

 

3. TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website and the Service. Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document or through separate agreements You may enter into with ForwardMe.  

By using this Website, Users confirm that they meet the following requirements:

• There are no restrictions for Users in terms of being Consumers or Business Users, unless explicitly stated otherwise in specific clauses herein.
• Users must be recognized as an adult by applicable law in their jurisdiction of residence and in the State of Delaware, USA (generally, 18 years of age or older).
• Users are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country.
• Users are not listed on any U.S. Government list of prohibited or restricted parties. ForwardMe reserves the right to verify User status against such lists and to deny service if a User is found to be on such a list.

 

3.1. Account Registration

To use the Service, or certain parts of it, Users must register or create a User account ("Account"), providing all required data or information in a complete, accurate, and truthful manner. Failure to do so, or providing misleading or false information, will cause unavailability of the Service and may result in immediate Account termination at ForwardMe's sole discretion.

Users are solely responsible for keeping their login credentials (including username and password) confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted or recommended by this Website and to change them regularly. Under no circumstances should Users share their Account credentials with any third party.  

By registering, Users agree to be fully responsible and liable for all activities that occur under their username and password. This includes, but is not limited to, any instructions given to ForwardMe for package handling, shipping, or payments made.

Users are required to immediately and unambiguously inform ForwardMe via the contact details indicated in this document (email: support@forwardme.com) if they think their personal information, including but not limited to User Accounts, access credentials, or personal data, have been compromised, violated, unduly disclosed, or stolen.  

3.2. Account Termination by User

Users can terminate their Account and stop using the Service at any time by doing the following:

• By directly contacting ForwardMe at the contact details provided in this document and clearly requesting Account termination.

Please note that Account termination may be subject to the settlement of any outstanding fees or charges owed to ForwardMe and the completion of any pending shipments or services.

3.3. Account Suspension and Deletion by ForwardMe

ForwardMe reserves the right, at its sole discretion, to suspend or delete at any time and without prior notice, User Accounts which it deems inappropriate, offensive, fraudulent, or in violation of these Terms, applicable law, or the rights of third parties. This includes, but is not limited to, Accounts used for illegal activities, shipment of prohibited items, or actions that may cause harm or liability to ForwardMe or other Users.

The suspension or deletion of User Accounts by ForwardMe for cause shall not entitle Users to any claims for compensation, damages, or reimbursement. The suspension or deletion of Accounts due to causes attributable to the User (e.g., violation of these Terms, non-payment of fees) does not exempt the User from paying any applicable fees, prices, or charges accrued prior to or as a result of such suspension or deletion. ForwardMe also reserves the right to pursue any available legal remedies in such cases.  

3.4. Account Verification

After registering an Account with ForwardMe, You may be required to submit various forms of identification, as set forth on Your ForwardMe Account settings page or as requested by ForwardMe. These forms of identification may include, but are not limited to, a government-issued photo ID (such as a driver's license or passport), utility bills verifying Your address, and a completed and notarized USPS Form 1583 (Application for Delivery of Mail Through Agent) or an equivalent document required for compliance with postal regulations or other legal requirements.

Failure to provide requested verification documents in a timely and satisfactory manner may result in Account suspension, limitations on Service use, or Account deletion. ForwardMe uses this information for identity verification, fraud prevention, and to comply with applicable laws and regulations.

3.5. Security Hold

Occasionally, discrepancies, suspected fraudulent activity, payment issues, or other problems with an Account status or payments may arise that cause ForwardMe to place a security hold on the Account. While an Account is on security hold, You may still incur expenses on the Account, including but not limited to, applicable membership fees, package processing fees, storage fees, and shipping expenses. Access to some or all Account functionalities and services may be restricted during a security hold.  

We will endeavor to keep You informed of the status of the security hold and let You know how You can assist us in resolving any holds associated with Your Account. ForwardMe reserves the right to maintain a security hold until all issues are resolved to its satisfaction.

3.6. Dormant Accounts

User Accounts with a continuous period of inactivity greater than two (2) years (i.e., no logins, no shipments, no payments) will be deemed dormant or abandoned. Account balances for dormant or abandoned Accounts, if any, will be forfeited to ForwardMe to cover administrative costs, and Your Account will be closed. You may have Your positive Account balance (excluding non-refundable membership fees) refunded at any time prior to Your Account being deemed dormant (i.e., before 2 years of inactivity), subject to ForwardMe's standard refund processing fees and conditions (see Section 8.7 Refunds). It is Your responsibility to manage Your Account and funds.

Anlaşıldı, devam ediyorum. Orijinal dokümanınızdaki "Content on this Website", "Access to external resources" ve "Acceptable use" bölümlerinin revize edilmiş hali aşağıdadır:

4. Content on this Website

Unless where otherwise specified or clearly recognizable, all content available on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software (collectively, "Content"), is owned or provided by ForwardMe or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.  

ForwardMe undertakes its utmost reasonable effort to ensure that the Content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. ForwardMe makes no warranties or representations as to the accuracy, completeness, or timeliness of the Content.  

In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints or concerns regarding alleged infringements using the contact details provided in this document (email: support@forwardme.com, with the subject line "Content Complaint"). Please provide sufficient detail for ForwardMe to investigate the matter.  

4.1. Rights Regarding Content on this Website - All Rights Reserved

ForwardMe holds and reserves all intellectual property rights for any such Content. Users may not, therefore, use such Content in any way that is not necessary or implicit in the proper use of the Service. In particular, but without limitation, Users may not copy, download (except for page caching for personal use or as expressly permitted by ForwardMe), share (beyond the limits set forth below or as permitted by sharing functionalities on this Website), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the Content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge, without the express prior written permission of ForwardMe.  

Where explicitly stated on this Website (e.g., providing downloadable forms or guides), the User may download, copy, and/or share some Content available through this Website for their sole personal and non-commercial use in connection with their use of the Service, provided that all copyright attributions and all other attributions requested by ForwardMe are correctly implemented and preserved.

Any applicable statutory limitation or exception to copyright shall remain unaffected.

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5. Access to External Resources

Through this Website, Users may have access to external resources, websites, services, or content provided by third parties (e.g., links to courier websites, payment processors, or informational sites). Users acknowledge and accept that ForwardMe has no control over such third-party resources and is therefore not responsible for their content, availability, accuracy, or any products or services offered.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party’s own terms and conditions or, in the absence of those, applicable statutory law. >Users should review any such third-party terms and privacy policies before using such resources. ForwardMe shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.  

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6. Acceptable Use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and all applicable local, state, national, and international laws and regulations.

Users are solely responsible for ensuring that their use of this Website and/or the Service, including any items shipped or information transmitted, violates no applicable law, regulations, or third-party rights (including but not limited to intellectual property rights, privacy rights, and export control laws).

Therefore, ForwardMe reserves the right to take any appropriate measure to protect its legitimate interests, including but not limited to:

• Denying Users access to this Website or the Service;
• Terminating contracts or Accounts (as per Section 3.3);
• Reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities:
  • violate laws, regulations, and/or these Terms;
  • infringe any third-party rights;
  • send, receive, or store Prohibited Items (as defined or linked on this Website or by carriers);
  • engage in fraudulent activities or misrepresent their identity or intentions;
  • considerably impair ForwardMe’s legitimate interests, reputation, or operations;
  • offend ForwardMe, its employees, or any third party;
  • attempt to interfere with, disrupt, or compromise the security or integrity of this Website or the Service, or any networks or systems connected thereto.

ForwardMe will cooperate fully with law enforcement and other relevant authorities in investigating any suspected illegal activity.  

Pekala, "TERMS AND CONDITIONS OF SALE" (SATIŞ ŞART VE KOŞULLARI) bölümüyle devam ediyorum. Bu bölüm oldukça uzun olduğu için birkaç alt başlık halinde sunacağım.

7. TERMS AND CONDITIONS OF SALE

The terms and conditions set forth in this section govern the sale of paid Products and Services offered by ForwardMe on this Website.

7.1. Paid Products and Services

Some of the Products and Services provided on this Website, as part of the Service (e.g., membership subscriptions, shipping fees, consolidation fees, special handling requests, extended storage, Personal Shopper service), are provided on the basis of payment ("Paid Products" or "Paid Services").

The fees, duration (if applicable, such as for memberships), and conditions applicable to the purchase and use of such Paid Products and Services are described below, in the dedicated sections of this Website (e.g., pricing pages, account information pages), or as otherwise communicated to You by ForwardMe. All fees are quoted in U.S. Dollars unless otherwise specified.

7.2. Product and Service Descriptions

Prices, descriptions, or availability of Products and Services are outlined in the respective sections of this Website and are subject to change without prior notice at ForwardMe's sole discretion. ForwardMe will endeavor to provide reasonable notice of significant changes where feasible.

While Products and Services on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds, or textual descriptions) is for reference only and implies no warranty as to the precise characteristics of the purchased Product or Service. The exact characteristics of the chosen Product or Service will be outlined during the purchasing process or in specific service agreements. It is Your responsibility to ensure that the services You select meet Your specific requirements.

7.3. Purchasing Process

Any steps taken from choosing a Product or Service to order submission form part of the purchasing process. The purchasing process for Paid Products and Services generally includes these steps:

1. Users select the desired Product or Service and any applicable options (e.g., membership level, shipping destination, special requests), adding them to their order or cart.
2. Users review their selections, making any necessary modifications.
3. Users provide or confirm their billing information, contact details, and a valid payment method of their choice.
4. For services involving shipments, Users provide or confirm the accurate and complete shipping address and all necessary recipient information.
5. Users are presented with a summary of their order, including all applicable fees, taxes (if any), and costs (including, if any, delivery or shipping costs).
6. By clicking the relevant button or mechanism on this Website to confirm and submit the order (e.g., "Pay Now," "Confirm Purchase," "Submit Request"), Users accept these Terms (including these Terms and Conditions of Sale) and commit to paying the agreed-upon price. In some instances, for specific services like initiating a mailout request, the purchasing process may involve utilizing funds deposited into the User's ForwardMe Account.

Users are responsible for ensuring the accuracy of all information provided during the purchasing process. ForwardMe is not liable for errors made by the User during this process.

7.4. Order Submission and Contract Conclusion

When the User submits an order for a Paid Product or Service, the following applies:

• The submission of an order determines contract conclusion between the User and ForwardMe for that specific Product or Service. This therefore creates for the User the obligation to pay the price, taxes, and any possible further fees and expenses, as specified on the order page or in their Account.
• In case the purchased Product or Service requires active input from the User, such as the provision of personal information or data, specifications, customs declarations, or special wishes, the order submission creates an obligation for the User to cooperate accordingly and provide timely, accurate, and complete information. Failure to do so may result in delays, non-performance, or additional charges, for which ForwardMe will not be responsible.
• Upon submission of the order or initiation of a service request, Users will typically receive a receipt or confirmation (which may be electronic) that the order or request has been received. This receipt does not constitute acceptance of the order if preconditions for acceptance are not met (e.g., payment failure, suspected fraud).

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes or communicated through the User's ForwardMe Account interface. It is the User's responsibility to maintain a valid and monitored email address on file with ForwardMe.  

7.5. Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes (where applicable), and costs (including, if any, delivery or shipping costs) that they will be charged. Prices on this Website are displayed:

• either exclusive or inclusive of any applicable fees, taxes, and costs, depending on the section the User is Browse and the nature of the fee. Shipping costs, in particular, are dynamic and will be calculated based on the specifics of each shipment (e.g., weight, dimensions, destination, carrier, service level).

ForwardMe reserves the right to change its prices for Products and Services at any time. Price changes will not affect orders already submitted and confirmed, unless there is an error in the initially displayed price, or if external factors (e.g., carrier rate changes, fuel surcharges) necessitate an adjustment for which ForwardMe is not responsible.

7.6. Methods of Payment

Information related to accepted payment methods (which may include credit/debit cards, PayPal, bank transfers, or Account balance) is made available during the purchasing process or on dedicated informational pages on this Website. Some payment methods may only be available subject to additional conditions or fees (e.g., bank transfer fees, currency conversion fees). In such cases, related information can be found in the dedicated section of this Website or will be communicated by the third-party payment processor.

All payments for services initiated directly via this Website are independently processed through third-party payment services (e.g., Stripe, PayPal). Therefore, this Website does not typically collect or store full payment information – such as complete credit card details – but may receive a notification once the payment has been successfully completed, along with a token or partial payment information for transaction identification. Users are subject to the terms and conditions of such third-party payment processors.

If a payment through the available methods fails, is declined, or is reversed by the payment service provider (e.g., due to insufficient funds, suspected fraud, chargeback), ForwardMe shall be under no obligation to fulfill the purchase order or provide the Service. Any possible costs, fees, or penalties resulting from the failed, refused, or reversed payment (including chargeback fees imposed on ForwardMe) shall be borne by the User, and ForwardMe reserves the right to recover such amounts from the User, including by debiting their ForwardMe Account balance or invoicing the User directly. Repeated payment failures may lead to Account suspension or termination.

Anlaşıldı, "TERMS AND CONDITIONS OF SALE" bölümünün geri kalan alt başlıklarıyla devam ediyorum:

7.7. Refunds

• Membership Fees: Payments for Premium and VIP membership fees are generally non-refundable once the membership period has commenced or the service has been activated. Any exceptions will be at ForwardMe's sole discretion.
• Deposits and Postage: Payments made as a deposit to Your ForwardMe Account balance or for postage/shipping costs that have not yet been applied to a processed mailout request are generally refundable, subject to the conditions below.
• Administrative Fee for Refunds: For each individual payment/order that is refunded at the User's request (where a refund is permissible), ForwardMe will charge an administrative fee of $5.00 (Five U.S. Dollars) plus the actual cost of processing the refund (e.g., bank fees for wire transfers, payment processor fees).
• Percentage-Based Refund Fee: In addition to the administrative fee mentioned above, ForwardMe also charges a fee equal to 4.3% (four-point-three percent) of the refund amount on all refunds processed.
• Chargeback/Payment Reversal Fees: ForwardMe will charge a specific fee for every chargeback or payment reversal initiated by the User or their financial institution on the User's Account. The chargeback/reversal fee for PayPal payments is $20.00 (Twenty U.S. Dollars). The chargeback/reversal fee for credit card payments is $35.00 (Thirty-Five U.S. Dollars). These fees are in addition to the original disputed amount and any other applicable fees. Engaging in chargebacks considered abusive by ForwardMe may lead to Account termination and collection efforts.

To request a refund, Users must contact ForwardMe customer support. Refunds will be processed back to the original method of payment where possible, or as otherwise determined by ForwardMe. Processing times for refunds may vary.

7.8. Package Addressing Requirements

Each package sent to ForwardMe for Your Account must be addressed correctly and completely. Your correct legal name (as registered on Your Account) and Your unique ForwardMe mailbox/suite number must be clearly written or labeled on each package.

If a package arrives at our facility with an incorrect or incomplete address (e.g., missing mailbox/suite number, an unknown or misspelled name, or a name not matching an active Account), ForwardMe will use reasonable efforts to determine the intended recipient.

• If ForwardMe is able to determine the owner of the package, it will be entered into the correct Account, and we will charge an address correction fee of $5.00 (Five U.S. Dollars).
• If the owner cannot be determined (e.g., due to grossly insufficient information) and a claim with verifiable tracking information is not provided by a User within thirty (30) days of the package's arrival at our facility, the package will be deemed unclaimed and will be disposed of at the sole discretion of ForwardMe, without any liability or compensation to any party.

ForwardMe is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete addressing by the sender or the User.

7.9. Storage of Packages

• Free Storage Periods:
  • Free Accounts receive up to fifteen (15) days of free storage per package, calculated from the date the package is processed into Your Account.
  • Premium Memberships receive up to forty-five (45) days of free storage per package.
  • VIP Memberships receive up to one hundred twenty (120) days of free storage per package.
  These free storage periods are subject to change, and the current applicable periods will be displayed on this Website or in Your Account information.
• Paid Storage: If a package needs to be stored longer than the allotted free storage time, You may purchase up to an additional twenty-eight (28) days of storage, subject to applicable fees which will be specified on this Website or in Your Account. This option must be exercised before the free storage period expires.
• Expiration of Storage and Abandonment: If You do not arrange for shipment or purchase additional storage for Your package(s) before the applicable free or paid storage period expires, the package(s) will be considered abandoned. Abandoned packages will be disposed of immediately at ForwardMe's sole discretion (which may include sale, donation, or destruction) without further notice and without any liability or compensation to You.
• Consolidated Packages and Storage Time: If a package is consolidated or combined with other package(s), the storage time limit for the resulting consolidated package will be based on the arrival date of the first/oldest package included in that consolidation. Adding a newer package to an existing consolidation or a package already in storage will not reset the storage clock for the older items or the consolidated package.

7.10. Abandoned Packages (General)

In addition to packages abandoned due to storage expiration (as per Section 7.9), if we receive a package for Your Account but do not receive the required fees (e.g., for shipping, customs pre-payment if applicable), necessary documentation (e.g., completed customs forms, proof of purchase if requested for verification), or shipment instructions from You within thirty (30) days of notifying You of its arrival or the need for such information/payment, we will deem the package to be abandoned. ForwardMe will dispose of such abandoned packages at its sole discretion, without liability or compensation.

7.11. Oversized Packages

Oversized packages are defined as any package exceeding the size or weight limits set forth in the ForwardMe shipping calculator available on this Website or those imposed by the User's specified carrier for the selected destination and service. Oversized packages may require special handling and may incur additional fees. If a package is too large or heavy to be shipped via available carriers or Your chosen method, or if it exceeds ForwardMe's operational limits, You may be required to:

• Authorize ForwardMe to divide the contents into smaller packages (subject to repackaging fees).
• Authorize ForwardMe to reduce the package size/weight if feasible (e.g., by removing excess packaging, subject to fees).
• Arrange for an alternative shipping method suitable for oversized goods, at Your own expense.
• Have the package returned to the original sender (if permissible by the sender and subject to return shipping costs and handling fees).
• Authorize disposal of the package.

If You fail to provide instructions or payment for necessary actions regarding an oversized package within a reasonable timeframe communicated by ForwardMe, the package may be deemed abandoned and disposed of as per Section 7.10.

7.12. Photographs of Packages

Upon Your request and subject to applicable fees (if any, as specified on this Website), ForwardMe will open a package received for Your Account and photograph its contents. This service is offered to allow You to confirm that the merchandise received is correct and appears to be in good condition before You request international mailout. Photo quality and scope will be as per ForwardMe's standard procedures. ForwardMe is not responsible for assessing the authenticity or operational condition of items, only their visual appearance.

7.13. Consolidation of Packages

ForwardMe offers package consolidation services, primarily for Premium and VIP members, allowing multiple packages to be combined into fewer outgoing shipments to potentially save on shipping costs.

• Responsibility for Missing Items: ForwardMe is not responsible for items alleged to be missing from a consolidated package unless there is clear proof (e.g., through our photographic records, if requested by You) that the specific missing item was indeed received by us from the original sender and was meant to be included in that specific consolidated shipment. Accordingly, we strongly urge You to submit a special request for ForwardMe to check and photograph the contents of each individual package upon its arrival at our facility and, if desired, again during the consolidation process to allow You to confirm that all expected items are accounted for. All such photo requests must be submitted prior to the consolidation process being initiated and are subject to applicable fees.
• Storage Time for Consolidated Packages: As stated in Section 7.9, consolidation of packages will not reset the storage time. Storage will be calculated based on the arrival date of the first/oldest package included in the consolidation.
• Removal of Catalogs/Promotional Material: Unless You explicitly request otherwise (which may incur additional fees or affect shipping weight), ForwardMe will, by default, remove all unsolicited catalogs, bulk advertising, and excessive retail packaging during consolidation to help reduce shipping weight and volume.

What the User should know at a glance

• Usage of this Website and the Service is age restricted: to access and use this Website and its Service the User must be an adult under applicable law.

• Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

• The right of withdrawal only applies to European Consumers.

• This Website uses automatic renewal for Product subscriptions. Information about the a) renewal period, b) termination details and c) termination notice can be found in the relevant section of these Terms.

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TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

• There are no restrictions for Users in terms of being Consumers or Business Users;

• Users must be recognized as adult by applicable law;

• Users aren’t located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist-supporting” country;
• Users aren’t listed on any U.S. government list of prohibited or restricted parties;

Account registration

To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.
Failure to do so will cause unavailability of the Service.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Conditions for account registration

Registration of User accounts on this Website is subject to the conditions outlined below. By registering, Users agree to meet such conditions.

• Accounts registered by bots or any other automated methods are not permitted.

• Unless otherwise specified, each User must register only one account.

• Unless explicitly permitted, a User account may not be shared with other persons.

Account termination

Users can terminate their account and stop using the Service at any time by doing the following:

• By directly contacting the Owner at the contact details provided in this document.

However, termination of the account will not be possible until the subscription period paid for by the User has expired.

Account suspension and deletion

The Owner reserves the right to suspend or terminate the User's account at any time and without notice, at the Owner's sole discretion, in these cases:

• User has violated these Terms; and/or

• User's access or use of this Website may cause injury to the Owner, other Users or third parties; and/or

• the use of this Website by the User may cause violation of law or regulations; and/or

• in case of an investigation by legal action or governmental involvement; and/or

• the account or its use is deemed to be, at the Owner’s sole discretion inappropriate or offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Website

Unless where otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on this Website - All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Access to external resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Website or the Service, terminating contracts, reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

• violate laws, regulations and/or these Terms;
• infringe any third-party rights;
• considerably impair the Owner’s legitimate interests;
• offend the Owner or any third party.

TERMS AND CONDITIONS OF SALE

Paid Products

Some of the Products provided on this Website, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Website.

Product description

Prices, descriptions or availability of Products are outlined in the respective sections of this Website and are subject to change without notice.

While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing process

Any steps needed from Product choice to order submission, form part of the purchasing process.
The purchasing process includes these steps:

• Users must indicate the desired Product by selecting it, including, where possible, quantity and specific characteristics, to make it appear in the purchase selection.

• Users may review their purchase selection, modify, remove or add items.

• Users will be required to specify their billing address, contact details and a payment method of their choice.

• If the purchase results in a product being shipped, Users may need to indicate a shipping address.

• During the purchasing process, Users may, at any time, modify, correct or change the information provided, or altogether abort the purchasing process with no consequence.

• After providing all required information, Users must carefully review the order and, subsequently, may proceed to checkout.

• By clicking on the checkout button, Users open the Stripe checkout view wherein they will be required to specify their contact details and a payment method of their choice.

• Users, who have not already done so, may ask Stripe to store their payment information for future purchases on this Website or sites that use Stripe as a payment gateway. The User may read the privacy policy of Stripe and this Website to learn more about the data processing and User rights regarding their data.

• Within the Stripe checkout view, Users may be requested to also specify their billing and shipping address.

• Within the Stripe checkout view, Users will be given the possibility to choose the express checkout. The express checkout allows Users to finalize the purchase directly, making use of payment and contact information stored by common online payment processing services (such as “ApplePay”, “Google Pay”, “Microsoft Pay”).

To submit the order, Users must accept these Terms and use the respective button or mechanism on this Website, hereby committing to pay the agreed-upon price.

Order submission

When the User submits an order, the following applies:

• The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
• In case the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Website are displayed:

• either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.

Methods of payment

Information related to accepted payment methods is made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Website.

All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. The User may read the privacy policy of this Website to learn more about the data processing and Users’ rights regarding their data.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.

Authorization for future PayPal payment

If Users authorize the PayPal feature which allows future purchases, this Website will store an identification code linked to the Users’ PayPal account. This will authorize this Website to automatically process payments for future purchases or recurring installments of past purchases.

This authorization can be revoked at any time, either by contacting the Owner or by changing the user settings offered by PayPal.

Retention of usage rights

Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.

Delivery

Performance of services

The purchased service shall be performed or made available within the timeframe specified on this Website or as communicated before the order submission.

Contract duration

Subscriptions

Subscriptions allow Users to receive a Product continuously or regularly over time. Details regarding the type of subscription and termination are outlined below.

Fixed-term subscriptions

Paid fixed-term subscriptions start on the day the payment is received by the Owner and last for the subscription period chosen by the User or otherwise specified during the purchasing process.

Once the subscription period expires, the Product shall no longer be accessible.

Automatic renewal of fixed-term subscriptions

Subscriptions are automatically renewed through the payment method that the User chose during purchase.

The renewed subscription will last for a period equal to the original term.

The User shall receive a reminder of the upcoming renewal with reasonable advance, outlining the procedure to be followed in order to cancel the automatic renewal.

Termination

Subscriptions may be terminated by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside this Website.

If the notice of termination is received by the Owner before the subscription renews, the termination shall take effect as soon as the current period is completed.

Exception for Consumers based in Germany

However, regardless of the above, if the User is based in Germany and qualifies as a Consumer, the following applies:

At the end of the initial term, subscriptions are automatically extended for an unlimited period, unless the User terminates before the end of such term.

The fee due upon extension will be charged on the payment method that the User chose during purchase.

After extension, the subscription will last for an indefinite period and may be terminated monthly.

The User shall receive a reminder of the upcoming unlimited extension with reasonable advance, outlining the procedure to be followed in order to prevent the extension or terminate the subscription thereafter.

Termination

Extended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside this Website.

If the notice of termination is received by the Owner by the end of the current month, the subscription shall expire at the end of such month.

User rights

Right of withdrawal

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.

Who the right of withdrawal applies to

Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory withdrawal right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.

Users that do not fit this qualification, cannot benefit from the rights described in this section. The Consumer shall only be liable to the Seller for any diminution in the value of the goods resulting from handling the goods in a manner other than that necessary to acquaint him with the nature, characteristics and functionality of the goods.

Exercising the right of withdrawal

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.

To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

• Regarding the purchase of a service, the withdrawal period expires 14 days after the day that the contract is entered into, unless the User has waived the withdrawal right.

Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

…on the purchase of services

Where a User exercises the right of withdrawal after having requested that the service be performed before the withdrawal period expires, the User shall pay to the Owner an amount which is in proportion to the part of service provided.

Such payment shall be calculated based on the economic value of the service and be proportional to the part of service provided until the time the User withdraws compared to the full coverage of the contract.

UK User rights

Right to cancel

Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.

Users that do not qualify as Consumers, cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.

Exercising the right to cancel

To exercise their right to cancel, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the cancellation period expires.

When does the cancellation period expire?

• Regarding the purchase of goods, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
• Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

Effects of cancellation

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

…on the purchase of physical goods

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the User.

Brazilian User rights

Right of regret

Unless an applicable exception is stated below, Users who are Consumers in Brazil have a legal right of regret under Brazilian law. This means that the Consumer has the right to withdraw from contracts made online (distance contracts or any contract signed away from business premises) within seven (7) days of the date the contract was entered into or the receipt of the product or service, for any reason and without justification. Users that do not qualify as Consumers, cannot benefit from the rights described in this section. The right of regret may be exercised by the Consumer via contact channels listed at the beginning of this document and in accordance with the guidelines in this section.

Exercising the right of regret

To exercise their right of regret, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the regret notice before the regret period expires. When does the regret period expire?

• Regarding the purchase of goods, the regret period expires seven (7) days after the day on which the User or a third party designated by the User – other than the carrier – receives the goods.

• Regarding the purchase of several goods ordered together but delivered separately, or in case of the purchase of a single good consisting of multiple lots or pieces delivered separately, the regret period expires seven (7) days after the day on which the User or a third party designated by the User – other than the carrier receives the last good, lot or piece.

Effects of regret

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract or the actual return of the product, whichever occurs later. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

…on the purchase of physical goods

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-day period for returning the goods. The reimbursement may be withheld until receipt of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the Owner.

Liability and indemnification

Unless otherwise explicitly stated or agreed with Users, the Owner’s liability for damages in connection with the execution of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.

Australian Users

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar state and territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users

Disclaimer of Warranties

This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at Users' own risk and Users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for:

• any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
• any errors, mistakes, or inaccuracies of content;
• personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
• any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
• any interruption or cessation of transmission to or from the Service;
• any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
• any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
• the defamatory, offensive, or illegal conduct of any User or third party.

In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the User has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to the User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

• User’s use of and access to the Service, including any data or content transmitted or received by User;
• User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
• User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
• User’s violation of any statutory law, rule, or regulation;
• any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
• User’s wilful misconduct; or
• statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.

Privacy policy

To learn more about the use of their personal data, Users may refer to the privacy policy of this Website.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User from the date communicated to Users onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that the User is located in provides for higher applicable consumer protection standards, such higher standards shall prevail.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Dispute resolution

Amicable dispute resolution

Users may bring any disputes to the Owner who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and within 21 days of receiving it.