Getting started
38 articles
Can I get a free US address for shipping and avoid US taxes?
What is dimensional (DIM) weight?
What U.S. address will be provided?
Do I have to pay to sign up?
What is Forwardme and how does your package forwarding service work?
Why is Forwardme considered the best package forwarding service?
How long does it take to get a response if I have an issue? I’m tired of waiting days for a reply from other forwarders.
Can I use your service for holiday sales like Black Friday?
Do you provide US mail forwarding for expats?
Will my fragile items arrive safely? I’ve seen many reviews about damaged boxes with other services.
Will I be hit with "hidden fees" or extra charges once my package arrives?
Frequently Asked Questions & Common Exclusions
Mandatory Claim Deadlines
How to File a Shipping Insurance Claim
Shipping Insurance & Protection Fees
What happens if the retail doesn't ship to Forwardme address?
What is an MSDS/SDS form and how can I get one?
What are surcharges?
Why courier companies charge for surcharges?
Understanding Actual Weight vs. Dimensional Weight
Can I ship perfume, cologne, and liquid fragrances?
What are the maximum weight and dimensions of each carrier?
How long does the package processing take?
What do I do after my package is received to the warehouse?
Can my delivery from Forwardme's operation facility be picked up by someone I know?
Can I receive mail, magazines or catalogs?
What is the difference between restricted and prohibited items?
What does "Delivery Attempt Failed" mean?
How to file a claim?
In which situations I cannot file a claim case?
How 'Refer a Friend' works?
Can I shop from multiple stores?
Can I change delivery address after placing order?
How to contact Forwardme Support Team?
What U.S. state sales tax do I have to pay and do I pay the retailer or Forwardme?
What happens if the retail doesn't ship to Forwardme address?
How do I use my Forwardme address on a retailer's site?
Creating an account